Terms of service

PAYMENT POLICY

By purchasing on this site you confirm that the account or credit or debit card that is being used is yours or that you have been specifically authorised by the owner of the Paypal account or credit or debit card to use it. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment Fiona Buchanan Jewellery will not be liable for any delay or non-delivery. Payment can be made by Paypal or via your credit/debit card linked to your Paypal account, or by any other methods that may be advertised on this website.

No contract will exist between you and Fiona Buchanan Jewellery for the sale of any product unless and until Fiona Buchanan Jewellery has accepted your order with a confirmation email and a full payment is taken and received. Fiona Buchanan Jewellery’s acceptance of your order brings into existence a legally binding contract between us.

Fiona Buchanan Jewellery reserves the right not to accept your order in the event that it is not possible to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered does not meet our quality control standards and is withdrawn, out of stock or if there is an error in pricing or content. Fiona Buchanan Jewellery may also refuse to process and therefore not accept a transaction for any reason or refuse service to anyone at any time at discretion. Fiona Buchanan Jewellery will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and will have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.

DELIVERY COSTS

All orders will be sent with Royal Mail Special Delivery Services.  This service typically takes 1-2 days from the date of dispatch.  Each order will be sent with the relevant Royal Mail Insurance value.  Special delivery is a very reliable service and please be assured that should anything go missing we will be able to either track down or will reimburse you for the value of the item.  This may however take some time so in the rare event that an order is misplaced please do be patient.  We will do everything in our power to locate or replace your item as quickly as possible. 

For the time being we are not delivering outside of the UK.  But once this is set up, parcels will be sent via either Royal Mail, fully tracked or a courier company.  These will be chargeable to the customer. Delivery times for international orders will vary.  Please be aware that international customers may be required to pay custom duties and we are unable to provide details of what these charges may be.

PACKAGING

Your jewellery will come beautifully presented in a black cardboard box. Your parcel will be posted in a jiffy bag to protect the packaging.  Items can be sent to the gift recipient’s address at your request.  Please contact us prior to dispatch.  Each piece of jewellery also comes with detailed care instructions. 

Fiona Buchanan Jewellery will reuse bubble wrap received in other parcels, rather than sending to landfill, and finish the current stock of jiffy bags.

RETURNS

We hope you will be thrilled with your beautiful jewellery. Every possible care will be taken to ensure that your jewellery arrives safely, but if there has been damage caused in transit please CONTACT US within 5 calendar days of receiving your order.

If you have changed your mind, then please email fionabuchananjewellery@outlook.com within 14 calendar days to organise its return and a refund or replacement. You will need to return your jewellery in perfect condition and in its original packaging.   You have 14 days from the date you receive your goods to notify us that you have changed your mind. 

We will be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.

We strongly recommend that you return your jewellery using tracked delivery, and want to emphasise that jewellery is only insured in transit when posted using Royal Mail Special Delivery service. Any other delivery method is at your own risk and we will be unable to refund items lost in transit where they are not insured in transit.

We regret that we cannot offer refunds on earrings for health and safety reasons.

Custom orders or commissions (i.e. those made to a requested size not generally listed on the website (not applicable if you are using our ring sizer) or with personalisation) may not be eligible for refund or exchange.

When selling online, we are bound by the Consumer Rights Act (2015), the Consumer Contracts Regulation from a Returns perspective.  This dictates that a 14 day cancellation period from the day you place your order and from 14 days from the day the customer receives that order. This is the current law in the UK, so if you are located elsewhere do check the legal guidelines where you are.  Custom orders such as personalised jewellery that cannot be resold and are exempt from this policy. 

DAMAGED ITEMS

If you should receive an item that is defective, damaged or not what you ordered, please CONTACT US within 5 working days and provide an image of the damaged goods. We will help you resolve any issues as quickly as possible by replacing the item and arrange for you to return the faulty item to us by Special Delivery post. Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement item.  We will confirm the return address in writing, once you have contacted us about the fault. 

If you suspect a parcel has been damaged in transit, parcels should be opened in the presence of the Courier upon receipt of the goods.  This will allow you to verify that the Goods are contained in the parcel are untampered with and undamaged. Should you fail to do this, and subsequently find the Goods are not contained therein, or have been damaged during delivery, we may not be able to claim against the Courier or against our insurers. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage and shall waive, release and indemnify us from and against any claims relating thereto, to the fullest extent permitted by applicable law.

All our manufacturing work is covered for up to 6 months from the receipt of your jewellery.  Should a fault occur within this timeframe, please CONTACT US with details of the issue and photos of the fault. 

We will then require the piece to be sent to us for inspection.  If it is determined during the inspection that the damage has been caused by accident, neglect or misuse, there will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred. 

Please note that we are not liable for any other jewellers work. A faulty jewellery item corrected by another jeweller voids our warranty period.

CANCELLATION POLICY

If you wish to cancel an order placed online at fionabuchananjewellery.com that has not yet been dispatched, please email us at fionabuchananjewellery@outlook.com within 14 calendar days of your order date.  Please note that once your order has been dispatched, we are unable to cancel it. Once you have received your order, you have 14 days to CONTACT US to request a refund, then a further 14 days to return the item to us. The item(s) will need to be returned in perfect, unworn condition and in their original packaging to be eligible for a refund. In this circumstance, please follow the above return instructions.  Your refund will be processed once the item is returned and inspected.

The above does not affect your statutory rights.

Purchases exempt from both the refund and exchange policies, unless they are structurally faulty are: Bespoke pieces (commission work), Customised pieces (pieces that have been altered from their original design shown online), and Earrings due to hygiene reasons.

LATE AND LOST DELIVERIES

All Jewellery will be insured and posted by Royal Mail Special Delivery. 

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to locate it with the Royal Mail Special Delivery, or the appropriate international postal or courier service.

FOR ROYAL MAIL LOST DELIVERIES:

UK Delivery - For Royal Mail special delivery, Tracked 24 or Tracked 48 - If the item was sent by either of these special deliveries guaranteed, Fiona Buchanan Jewellery will investigate the case.  Please let us know as soon as possible if the parcel is not received.  

International delivery - When items are sent to another country, your parcel is handled by more than one postal service/courier. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service  or courier in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.  Please be aware that international customers may be required to pay custom duties out of my control. 

Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number with Royal Mail App. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

Fiona Buchanan Jewellery cannot be held responsible for goods that are lost or delayed in transit.

INTELLECTUAL PROPERTY

Misuse of Website

You may use the Website for lawful purposes only.  You must not misuse the Website, including, without limitation, by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful.  In particular, you must not access without authority, interfere with damage or disrupt the Website or any part of it; any equipment or network on which the Website is stored; any software used in connection with the provision of the Website; or any equipment, software or website owned or used by a third party.  You must not attack the Website via a denial-of-service attack.

Without prejudice to our other rights or remedies, we reserve the right to take legal proceedings against you for reimbursement of all costs or losses (on an indemnity basis) resulting from your breach of this section of the Terms of Use, and to disclose such information to law enforcement agencies as we reasonably believe is necessary.

Copyright

The contents of the Website are protected by international copyright laws and other intellectual property rights.  All intellectual property rights in the contents of the Website (including, without limitation, all text, graphics, logos, names, artwork, photographs and videos) are owned by us or our licensors.  All product and company names and logos mentioned on the Website are the trade marks, service marks or trading names of their respective owners.  All rights are reserved.

You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from the Website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent. 

Any commercial use or exploitation of the Website or its content is strictly prohibited.

Linked websites

Where the Website contains links to third party websites and resources, these links are provided for your information only.  We have not reviewed these websites and are not responsible for their availability, accuracy or content or for any loss or damage that may arise out of your use of them.  When you access any other Website you understand that it is independent from us and that we have no control over the content or availability of that website.  Access to third party websites is entirely at your own risk.  You should read any terms and conditions applying to the use of any third party website that you visit and address any complaints or queries relating to such websites to the operator of that website.  Please be aware that a link to any other website does not mean that we endorse or approve of or accept any responsibility for the content, or the use of, such a website.

You may not use any part of the Website on any other website or link any other website to the Website without our prior written permission.

Disclaimer of liability

All content, materials and information on the Website are provided on an "as is" basis and "as available" basis, for information purposes only and without any conditions, warranties or other terms of any kind.  You assume total responsibility and risk for your use of the Website and use of all information contained within it.

We undertake no obligation to update the Website or to correct any inaccuracies which may become apparent, but reserve the right to do so without notice to you.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any Website linked to it.

Applicable Law

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter, whether of a contractual or non-contractual nature, shall be governed by and construed in accordance with the law of England and Wales.  You irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute regarding these Terms of Use and any and all dealings between us and you.

The Website has been approved for access in the United Kingdom.  We do not warrant or otherwise represent that the Website, use of the Website or these Terms of Use (in whole or in part) are in compliance with laws or available for use in locations outside this territory.  If you choose to access the Website from locations outside this territory, you do so at your own initiative and are responsible for compliance with local laws.

Replacement

These terms and conditions replace all other terms and conditions previously applicable to the use of the Website.